Refund and Return Policy
DeM Bakery Supplies is committed to providing high-quality products and excellent customer service. Due to the nature of our products, we do not accept returns or offer refunds, except as required by law. Please read our policy below for more details.
Non-Returnable Items We do not accept returns on any items, including but not limited to:
- Edible products such as fondant, vegetable tints, fillings, and chocolate
- Custom or special orders
- Packaging and boxes
- Deco and artistic supplies
- Single-serve desserts
Exceptions We will replace items if they are defective or damaged. If you receive a defective or damaged item, please contact us at Store1@DMBakerySupplies.com within 7 days of receiving your order with your order number and a description of the issue. We will provide instructions for the replacement process.
Important Note: Due to the nature of some products, they require an additional insurance to be paid in order to be covered when shipping. Standard shipping coverage is limited, and these products are clearly marked on each product page. If you decide not to include the additional insurace on these products they will be covered only to the extent of the stardand shipping insurance.
Legal Rights Nothing in this policy affects your statutory rights. If you have any questions or concerns about our Refund and Return Policy, please contact us at Store1@DMBakerySupplies.com.
Contact Us If you have any questions about this Refund and Return Policy, please contact us at Store1@DMBakerySupplies.com.